Terms and Conditions

Last Updated: 28 March 2025

These Terms and Conditions apply to your use of the Hello Acrylic Australia website and any purchase of our products, including custom acrylic signage and laser engraved products in Australia. By browsing our website, placing an order, or purchasing from Hello Acrylic Australia, you agree to these Terms and Conditions.

1. Orders and Payments

All orders are subject to availability.
Payments are processed securely via third-party payment gateways.
Hello Acrylic Australia may cancel orders for any reason.

Please review your order details carefully before completing payment, including any personalised text for custom acrylic signage and laser engraved products.

2. Shipping and Delivery

Shipping times are estimates only and are not guaranteed.
All shipments are handled by Australia Post couriers.
Lost or missing packages must be reported within 24 hours of the expected delivery time.

3. Returns and Refunds

Due to the custom nature of our products, including personalised custom acrylic signage and laser engraved products, we do not offer refunds or exchanges except for damaged or defective items reported within 24 hours.

Damaged or defective items must be reported within 24 hours of delivery.
Items with spelling errors cannot be returned or replaced. Customers are responsible for reviewing all details carefully before payment.

Nothing in these Terms and Conditions is intended to exclude, restrict, or modify any rights you may have under the Australian Consumer Law.

4. Intellectual Property

All designs, products, logos, and content on the website are owned by Hello Acrylic Australia and are protected by copyright laws. You must not copy, reproduce, distribute, or use any of our website content or product designs without our prior written permission.

5. Limitation of Liability

To the extent permitted by law, Hello Acrylic Australia is not liable for any indirect, incidental, or consequential damages arising from the use of our products or website.

6. Governing Law

These Terms and Conditions are governed by the laws of Australia.

7. Updates to These Terms

We may update these Terms and Conditions periodically. Continued use of the website constitutes acceptance of the revised Terms and Conditions.

8. Contact

If you have any questions about these Terms and Conditions, please contact us at [email protected].