Privacy Policy

Last Updated: Mar. 28, 2025

At Hello Acrylic, we respect your privacy and are committed to protecting your personal information. This policy explains how we collect, use, and safeguard your data when you interact with our website or purchase our products.

1. Information We Collect

We may collect the following information when you use our website or services:

Personal details (name, email, phone, shipping/billing address).
Order details (customisation notes, product selections, transaction information).
Technical data (IP address, browser type, device information, cookies).

2. How We Use Your Information

Your information is used to:

Process and deliver orders.
Provide customer support and respond to inquiries.
Send order confirmations, shipping updates, and account notifications.
Improve our website, products, and services.
Comply with legal and tax obligations.

We do not sell, rent, or trade your information.

3. Sharing of Information

We may share your data with:

Shipping providers (to deliver your order).
Payment processors (to complete transactions securely).
IT and hosting services (for website functionality).

These third parties only receive the minimum data required and are obligated to protect it.

4. Cookies

Our website uses cookies to:

Remember your preferences and login details.
Track cart and checkout sessions.
Improve browsing experience.

You can disable cookies through your browser, but some features may not function properly.

5. Data Retention

Order and customer details are retained for record-keeping, tax, and legal purposes.
Accounts remain active until you request deletion.

6. Your Rights

You have the right to:

Request access to the personal data we hold about you.
Request corrections or updates.
Request deletion of your data (except where we are required to retain it for legal or security reasons).

7. Security

We use secure payment gateways and SSL encryption to protect your personal data. While we take every precaution, no online system is 100% secure.

8. International Visitors

If accessing our site outside Australia, note that your data will be processed under Australian privacy laws.

9. Updates to This Policy

We may update this Privacy Policy as needed. Continued use of our website constitutes acceptance of any changes.

Contact Us
If you have questions or requests regarding your privacy, please contact us:
📧 [email protected]